You should be embarrassed with how poorly your airline is being operated. Flight is delayed and the staff doesn't let the passengers know. My seat wasn't assigned until a couple minutes before take off. Your staff showed they care very little about the customers. I'll never fly American again and I now understand why your airlines receives such poor reviews.
3
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American Airlines
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline