Qantas review by Jarkko 2016-07-04

The Qantas fleet of aircraft does not match the product and service standard of other premium airline carriers. Qantas has deteriorated significantly in recent times, it is no longer a premium airline. Qantas now has an ageing fleet, fewer crafts, and serious staffing issues. This essentially means more cancellations, technical issues, delays, and a deteriorating service as Qantas struggles with even minor problems and requests. Consequently, it will be the customer who suffer the inconvenience and carry the costs of Qantas mismanagement. After providing feedback to Qantas, their Customer Care did not CARE nor offered any satisfaction. If you elect or need to travel Qantas, be prepared by lowering past expectations and factor in more delays. The crafts across the fleet are older, encounter frequent engineering issues, have a high number of cancellations (284 in May 2016), and are generally less comfortable than competitors like Cathay, Singapore and even Emirates their partner airline, which fleet newer crafts. My suggestion, consider your options before booking with shoddy Qantas.