American Airlines review by Jenn 2017-06-02

My fiancé and Ali were called to speak with the boarding agent as we were boarding. They shared with us in that final moment that our seat assignments were changed without our knowledge in an effort to accommodate a family of 5. I would like to understand how this is okay? I appreciate families needing to be together, though our flights were booked together in February and until we were boarding , there was no attempt to negotiate this with us. We haven't seen each other for a month and this is our biggest trip of the year and in our relationship - we flew from two different states to finally be together and we're treated as second class citizens. I had faith in AA until this happened - it's how it was handled that is so frustrating and off putting to us. We feel so under valued by this airline and will choose to take our future business elsewhere.