American Airlines review by Christine 2016-09-25

No concept of time. Constantly leaving late and I've missed far more connecting flights on American than ALL other airlines combined! Their agents aren't helpful and could use customer service training. On three different occasions they routed me to cities they knew were gridlocked. If that happened once, I'd think it was a mistake but 3 times in 2 months and I believe it's purposeful just to get everyone in the air (to get their money and who cares if they strand them!?). Their managers are drunk on power and are extremely rude. I will NEVER fly this airline again.