I was bumped because the flight was overbooked by 37 seats! Few personnel around to help. Took two hours to get answers. I missed my daughters's graduation. My bag was sent on and after many hours was sent back my way IN SPITE OF MY TELLING THEM THAT I HAD MEDS AND A CPAP machine in the bag. Unprofessional all the way. Cost cutting very much in evidence to achieve a bottom line. I WILL NEVER FLY AMERICAN again.
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American Airlines
Overall Value for Money
1
Seat and Cabin Space
n/a
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline