American Airlines review by Olivia 2016-03-19

Went to book 2 adult tickets and add 1 lap child for travel from Oakland to Belize roundtrip online directly with American Airlines. By mistake, added the lap infant as a seat infant instead but quickly went to remove the infant seat and purchase. At purchase the flight changed from $467 to $501. Called customer service, reservations agent could only quote the new price. Called IT help, the agent could only quote the new price. Spoke to reservations supervisor, same outcome. While on hold the ticket timed out so I was unable to place it on "hold" like the supervisor suggested. A screenshot of the transaction was not acceptable. The staff was dry, not once did I feel like any of the 3 agents cared about my outcome or really wanted to assist me with a possible resolution. At 3 am pacific time, my only reason for contact was to attempt to get the sale price honored. I have a hard time believing that in 2016, the record of my search (under my AA advantage sign on) and almost complete purchase could not be found.