American Airlines review by Rich 2017-03-30

Flight from Milwaukee to Chicago was showing as delayed by 35 minutes upon our arrival to airport. No problem as we had 1 2.5 hour layover for a connecting flight. However, time went on and the departure time kept getting extended for no reason given. We were instructed that the flight will still occur. When the flight showed a departure time of 9:51 (almost 2 hours past its original time - and keep in mind the flight is only a 45 minute flight from Milwaukee to Chicago), I went up to find out what was going on. Fortunately a pilot was there and told me that the 1st plane had mechanical issues and then another was sent for and it returned for mechanical issues and that they were looking for another plane. They were talking about getting a bus to send passengers to Chicago. Unfortunately, that would no longer be an option as it would take at least 2 hours to drive, park and get to gate - which means we will be missing our connecting flight. Why didn't someone make that decision sooner - or at least let us know as I could have driven to Chicago or got my own transportation. NO COMMUNICATION. When a gate agent finally arrived, she said she could change our flight to get us