Got a message that connecting flight was canceled as we arrived in NY. Were told they booked us on another much later flight at another airport. Was forced to pay $40 cab ride to another airport for a much later flight. No apologies, we were told is standard SOP. Staff was rude and uncaring.
2
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American Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
3
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline