American Airlines review by Gabrielle

I normally don't give reviews on public forems. However, I am making this exception as I don't want this to happen to anyone else. On my flight to Saint Kitts for study, ai experienced sever weather conditions that lead to a delay in my arrival at my destination. This compliant is one I am sure many people will make with many airlines, but aid was appalled with how they handled this service. First, I understand that weather cannot be avoided and is not the fault of the airline. It is not their fault that they were unable to land at my airport due to the weather conditions or that We flew around in the air for over two hours then stopping for gas at another airport until we finally reached my destination. It's not their fault that I missed my connecting flight due to the delay. However, it is unreasonable to ask me to pay for a hotel because it is not their policy to compensate for weather related conditions. After spending $1690 on a flight I was forced to spend an additional 210 on a hotel room and arrive late at my destination. When taking my compliant to customer service, I was given a generic answer in which they misspelled my name. I know that 200 bucks isn't a lot of money for most people. Howeve, I am a student on a budget and ever single dollar is accounted for as well is ever single hour of my time is planned. Not only did they disregard my financial constraints but also my time. I didn't complain that I had to wait an additional day to get to my destination. I made arrangements with my school to have the issue resolved. I share this experience with any traveler in an emergent situation. Don't travel with American Airlines if you expect fair treatment in weather related conditions. Don't expect any reimbursements either.