Passenger Review

American Airlines review by A 2015-09-20

5 / 10

19 September, 2015 by ar

Business Class

Here's my quarterly rating on AA....having hit 100K miles for this year on my last AA flight. My take on things may be somewhat irrelevant to the majority of people who fly in economy. It seems there are two separate airlines, although we all fly on the same plane. Up front and at the top level FF, everything is very nice. On the older 777-200s I'm on from Santiago to Dallas and return, there are the odd glitch with a seat or something but it's always a nice experience. I don't use any electronics, entertainment, eat dinner as these are all night sleepers for me. And I seem to sleep better on the almost flat seats, rather than the newer fully flats. Ground staff, cabin staff are much more pleasant than my experiences on either British or LAN, both of which I also use. At any rate, I give AA a 10 as always. btw, I flew a couple of domestic legs in the USA this year and they were fine too. No need to eat and the extra legroom or emergency row seats (second row in planes with two rows next to each other) were fine. Again, I don't take flights for a restaurant experience so food is never an issue. And the odd cancelled flight, they provide a hotel, etc. if necessary. A lo

5

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American Airlines

American Airlines

Overall Value for Money

5

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline