Passenger Review

American Airlines review by Brian 2016-08-25

2 / 10

24 August, 2016 by ar

Economy Class

AA2297 LAS to LAX. Paid extra for bulkhead seats and "Group 1" boarding priority. Arrived on board to find overhead lockers full from our seats to overwing. Walked halfway down the aircraft and placed my small carry on in first available space. My partner had a small, soft sided carry on, so I stowed it in front of the bulk head, under a first class seat. Nothing mentioned during pre take off safety inspection. Before landing, a flight attendant spotted the bag and went ballistic at us, screaming that we were violating FAA regulations. We said, "no problem, if you can find space, we're happy to move it." She snatched the bag, put it in first class, and returned to scold us again, telling us "you better not do that again, it goes in the overhead next time!" I waited until everyone was off to get her name. She refused, and when we both tried to calmly explain why we were not impressed with her behavior, she put up both hands and shouted "OK, I feel like you're ganging up on me", and walked away. This is how American's deal with complaints, claim they feel "threatened" by you, and walk away. I have been a flight attendant for 17 years, and have never spoken to a customer like that.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline