Vueling review by Iuliia

Vueling doesn't care about customers at all. People at the help desk give you an unbelievable attitude.My flight was on October 16th, 2019. When I came to check-in the woman said that my plane left on October 15th and was canceled on 16th, while when I logged in to my booking a couple of times before coming to the airport, it was showing that the flight is on 16th and it is on-time. Vueling never sent me any emails notifying about a date or time change. 2 women (one of them was a manager) at Vueling ticket office/help desk showed there attitude, while I was talking to them in a very polite manner. They weren't helpful at all and asked me not to cause a huge line behind me and also go and buy a new ticket. I submit a request for refund and compensation for my canceled flight to the company but got a refusal saying that the flight was affected by circumstances beyond the company’s control, however, I highly doubt that it wasn't something beyond the company's control. On that day almost every single flight left on-time. So I assume they're just lying in order not to pay compensation.