Ethiopian Airlines review by Lilian

We bought round trip tickets for June departure and July return. We lost our baby patient on their plane on our way to the destination. They have a rule that in the event a passengers dies, you will be offered a free return flight. We needed to return to our country right away but they refused to give us a free return flight. They made us call different people to get the return flight but they all denied to give us one. They said we only had the death summary given to us on the plane, instead of a death certificate, which is why we couldn't get the free return flight. After multiple calls, we finally spoke to someone that told us that we should purchase the return tickets and we could claim the refund later on when we have the death certificate. I called today to get a refund but I was told, the rule doesn't apply anymore since we went ahead and purchased the return tickets. We were mislead, there was inconsistent information, my only hope is that Ethiopian airlines will train their employees or find competent ones.