TAP Portugal review by Danny

Air Portugal is by far the worst airline I have ever had to deal with. They changed my flight three times, twice within a few days of takeoff, and made it physically impossible for me to make a connecting - they switched my connecting airport, giving me a four hour layover in which I had to transfer from Lisbon to Porto (an over three hour journey that is also expensive). It would have been impossible to make my flight. When I requested to cancel, they never responded to me. When I complained (the second time), they told me that they could not help me. I paid a lot of money to fly to Europe from Boston and TAP took my money and did nothing about it. I have consistently badgered them and in three months they sent me that one email. I bought insurance and only needed a confirmation of canceling in order to get my money back, but TAP is so incapable that they could not even do that. Assholes. Never flying TAP again, I hope their company goes bankrupt as karma for how poorly they treat customers.