American Airlines review by Patrick 2016-12-12

Delayed in Cleveland for 30 minutes despite app saying flight on time. Then delayed for an hour on runway because of landing hold in Chicago. Then told we were on a hold in air before landing in Chicago. Then said to be starting to land, and didnt land until 45 minutes later [a schedule 1.25 hour flight total]. Then delayed in Chicago. Said to start boarding at 835 they start early at 825. Good. Except they board us when neither pilot had even arrived yet. Sit on half empty flight for an hour before both pilots arrives. Terrible communication. Total lack of care for travelers. All about bottom line dollars. Absolutely brutal. Last choice for an airline.