Jetstar review by Wolfgang 2015-01-06

JetStar Asia provide NO Service and NO help after technical problem. Had a flight from Bangkok to Singapore and the plane had to return to Bangkok due to technical problems (wing de-icing). JetStar announced a 2-hour repair time and then 'forgot' the passengers for 3 hours in a gate without any information, services, not to mention snack, water... Simply nothing. After 3 hours they suddenly announced the flight cancellation and wanted to transfer all passengers to a nearby hotel and re-book on a flight the next day (Monday) afternoon! JetStar did not try to find other seats during the 3 hours and after, it was too late for most of the passengers, especially as they only contacted TigerAir but none of the other more expensive airlines. The staff was not authorized to take any further decisions, they claimed there is no JetStar office in Bangkok, we were given a callcenter number in Australia which we should call (at our cost) and which could not help much either. No complaint about the fact that there is a technical problem but the way they handle it is simply ridiculous. Never again Jet Star.