Passenger Review

American Airlines review by Terry

5 / 10

21 May, 2018 by

Economy Class

American Airlines cancelled my flight day of my trip. The rebooked me for an airport next day that is 1.5 hrs away. how am i to drive and park in one place and return in a different city 1.5 hrs away... AND they did not reimburse my hotel for that night that I couldn't do since they said they couldnt get me to my destination that day expected. I had this booked months in advance. they gave me the run around on phone, then to ticket counter at airport and now that call back says they can't help me. I'll really try never to use AA again. I don't want to be stuck paying for a hotel stay I can't use on the first night.

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American Airlines

American Airlines

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline