American Airlines review by Frantz 2016-01-04

I stopped using America Airlines, but recently it merged with US Airlines who I made my reservation in August 2015. When I get my ticket, it says AA, but the small print saying that US Air is being serviced by AA was not clear. At the AA airport, one AA REdcoat, told me to go to US Air terminal, another Redcoat was CLueless to what the ticket meant and where we should go! When we got to the US Air booth, we were told to go back to AA. By that time, we MISSED our flight and nothing was done to accommodate! When we got to the AA and was processed, they go not do anything, they said, even though we had a connecting flight! WE went to our Gate, the original plane was still boarding. In fact, The AA plane was OVER BOOKED by OVER 20 people!!! This totally messed us up because we had a connecting flight, which had one more plane left, going out fortunately! We were worried that AA was going to push us back further because the over booked the first plane. What were going to do the 20 people that was overbooked? It was horrible. Apparently this what AA does, the overbook and inconvenience people. The company does NOT care, the price is expensive.