VietJet Air review by Mai 2015-07-08

We were refused an early check-in, came back after 1h. Self-check-in machine didnt work, had to "line up" with Vietnamese people who shamelessly cut in line, squish between you and the counter. Staff encourages behavior by trying to serve many people at once which slows down the process. My cabin bag weighed 8.5kg and I was forced to pay 330k VND because it exceeded 7kg. I never encountered any problems with my luggage and told the lady at the counter that this was ridiculous and no other airline does that. However, she couldnt respond bc she couldnt speak proper English. She tried to count all my bags and let me take only one bag on the plane (I had a purse too). Flight: Extremely full, all seats were taken. Plane turned out to be an old BH Air Airbus A320-200 from Ukraine even though BKK-Hanoi was a new Airbus A320-300. I am only 1.53m but felt uncomfortable & the plane condition was bad. Couldnt sleep bc people and crew kept bumping into me or my aisle seat. Food was gross and stewardess refused to put it away so I can put up my tray for more comfort. During landing, kids & people were running around or kneeing on their seats to look out the window & no staff told them off.