Ethiopian Airlines review by Sonja

We bought souvenirs (2 ebon giraffes) that we planned to transport as carry-on luggage, like we did many times before on our trips to Africa. At the check in counter, we were told that it is not possible to take the souvenirs on board, they are too big, and that we need to check them in. We told the employee that the items are very fragile and very expensive, he told us that the airline now has separate containers for fragile items and guaranteed that the souvenirs will not be damaged. We reluctantly agreed as we were not presented with any other options. On our arrival to Milan, we could immediately see that the package was ripped od several places and it was obvious that the items inside were broken. This was certainly not an accidental drop, the item had to be thrown around at every chance. Now, they do not plan to make any effort to resolve the issue, even though the damage occurred solely because we followed their employee demands and assurances against our wishes. We travel to Africa 10 years in a row now, and we are definitely done with Ethiopian airlines.