American Airlines review by Diana 2016-12-18

We took a Denver flight to Miami in connection to Madrid Spain. I can't think of anything this airline did right from the start. There was no line at the check in area. The flight was about 2 hours late and the monito had it on time with no gate assigned until the last minute. Once we finally landed it took the 45 minutes to park at the gate because ... well, it wasn't clear why. We asked the crew if we would make our next flight, we landed/ parked at 7:17 pm, and they said you have plenty of time. We get to our gate after a good sprint, at 7:46 pm, but they had given away our tickets for the flight that's supposed to leave at 8:05 pm. And told us it was because "we" were late. They were rude, rude, rude. We are now on a plane to London, and not clear that we have seats to get to Madrid. In so many years of travel, I have never seen such terrible airline service. I do NOT recommend taking this airline anywhere.