American Airlines review by WILLIAMS

The worst I’ve ever experienced truly terrible I’m a frequent flyer who travels mostly out to the far east using a variety Arabian of carriers all of who left me highly impressed, so when it came to flying home from the USA I had some basic expectations of what a good service standard would be. But wow American Airlines how bad a service commitment could you show, the plane was actually very modern but the seats were truly terrible- very narrow no where near wide enough for your average person to sit in comfortably, rock hard cushions with almost no leg room and a non-removable armrest set so low that it stuck painfully into my hip for the whole trip. Half way home due to this very poor seating my legs had gone numb and I was suffering a terrible hip pains, I requested help from a hostess who’s answer amazed me when she stated “Its economy deal with it !!” Sadly she was not the only staff member who seemed to think rudeness was an acceptable practice, on our flight there was quite a large number of people from a religious group, it was so obvious that one hostess did not like these poor people and constantly treated them rudely and was very intolerant towards their children. I thought of American Airlines as a flag carrier but can only describe its staff showing as no pride in this at all, they were scruffy with untied hair and a poor dress code quality. One male staff member with his crumpled shirt constantly hanging out and his underarm sweating very obvious- when a fellow passenger suggested he tidy himself up he just aggressively stated “ I’m working here” Overall I can only describe this as the worst flight I’ve ever been on, it left both myself and my wife feeling very disappointed and myself still recovering from a very painful hip 2 days later. My advice would be look elsewhere!!