American Airlines review by sarah 2015-12-22

Bought a 1 way flight for $108 to surprise my boyfriend on Christmas Eve. Decided that i wanted to get a earlier start in the day and wanted to change my flight. There is a lack of information on the site so i decided to call their customer service. They were backed up on calls so I put in my number in the automated system for me to hold my place in line & not have to stay on the phone. 20 min later I get the call the machine said that its transferring me with a lost connection! I called again put myself on the list again to speak with someone. 20 min later someone calls to tell me that if i wanted to change my flight to earlier in the day that it will cost me $200! The earlier flight ticket is only $136! The woman told me that I would need to cancel my flight & eat $108 and buy the new ticket for $136. American Airlines you are smoking crack! I am never giving you any more of my money so I will deal with the later flight. Never again American Airlines you just lost a solid customer. Do Better!