Passenger Review

Jetstar review by Mario 2016-06-03

2 / 10

02 June, 2016 by ar

Economy Class

Appalling experience! Jetstar is a huge legalized scam, not an airline. Please read it till the end, so you don't book a flight with Jetstar just because they have some cheap tickets. I have been traveling with dozens of different companies: from Ryanair to Etihad and I am not the kind of person that complains about luggage restrictions or a few centimeters less between the seats. But I will never fly Jetstar again: my flight was delayed "due to thunderstorms" when every other company was flying to the same destination without problems. After a few hours it was canceled "due to volcano activities": at least feed me with some coherent lies! They offered me, as a compensation, to fly to Jakarta instead, which is "only" 750 km away from my destination Surabaya. How to reach Surabaya, then? My problem, not theirs. In alternative they offered me 1 night in a hotel in Singapore and a new flight to Surabaya after 2 days (2nd night in Singapore on me, of course, cause it's my fault if they cannot fly a plane to Surabaya). I waited in Singapore for 2 days and then the flight was delayed and canceled again.I just chose another company,paid 30 dollars more and finally reached Surabaya

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Jetstar

Jetstar

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline