Appalling experience! Jetstar is a huge legalized scam, not an airline. Please read it till the end, so you don't book a flight with Jetstar just because they have some cheap tickets. I have been traveling with dozens of different companies: from Ryanair to Etihad and I am not the kind of person that complains about luggage restrictions or a few centimeters less between the seats. But I will never fly Jetstar again: my flight was delayed "due to thunderstorms" when every other company was flying to the same destination without problems. After a few hours it was canceled "due to volcano activities": at least feed me with some coherent lies! They offered me, as a compensation, to fly to Jakarta instead, which is "only" 750 km away from my destination Surabaya. How to reach Surabaya, then? My problem, not theirs. In alternative they offered me 1 night in a hotel in Singapore and a new flight to Surabaya after 2 days (2nd night in Singapore on me, of course, cause it's my fault if they cannot fly a plane to Surabaya). I waited in Singapore for 2 days and then the flight was delayed and canceled again.I just chose another company,paid 30 dollars more and finally reached Surabaya
0
Comments
No comments yet, be the first to write one.

Jetstar
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline