Qantas review by Joshua 2016-09-09

Arrived Brisbane airport to check in. Was told no booking. Showed eticket and after 20 mins of investigation told ticket was booked in wrong name but the e ticket name is correct. Qantas staff cannot explain. They tell us to fly on ticket with incorrect name. They cannot issue ticket to Vietnam, only to Singapore as the ticket. Names are different. Also tell us we must collect baggage and recheck in in Singapore. There excuse is that they do not transfer baggage anymore. After investigation, I find out that they should transfer our baggage as the flight was booked as one flight with stop over. Customer service lady in Brisbane is rude and blaming us for the issue. I overheard her saying that Qantas Melbourne has changed to booking causing the issue, but they do nothing to help us and rep says if u can't work out how to transfer my own luggage I should not fly international. This airline is cheap, low quality, impolite, lazy, incompetent. Be careful booking a flight with this joke airline, there ate allot better airlines out there that care about people and treat people with respect and decency.