VietJet Air review by jim 2013-12-05

made a resevertation on vietjet from bangkok to saigon, as well as others, all within the same week, about 2 months in advance of my trip. As expected about a week before the trip, alerts started to come in from the other airlines about my upcoming flights, but none from vietjet. Using the reservation code supplied when I purchased the ticket, gave a result of "not found" on the vietjet website, calls to the "hotline" went unanswered, and emails were never responded to, consequently I had to book another filght on vietnam ailrlines. When I arrived in saigon, I checked in with vietjet to see if indeed there had been a reservation for me on that day, to which the agent replied "no". When I made a charge-back on my credit card, it was denied however, as vietjet provided pages upon pages of documents supposedly showing notices sent to me about the reservation and so forth, bottom line they got my money and I got nothing. I think you would do well to steer clear of such a disorganized outfit and stick with vietnam airlines for air travel within vietnam and between surrounding areas. I have also had excellent service in that region with air asia