Fiji Airways review by s. 2015-11-05

We decide to travel to Fiji for a holiday. On our way to back to Sydney we were to fly via Nadi from Suva. We had spend most our holiday in Suva while checking-in for our flight to Sydney which was via Nadi we were told by Fiji Airways that we will have to recheck ourselves again at Nadi for the Sydney flight. We were very disappointed to come to know about this? We were told well in advance prior to making our booking and while paying for the trip that we will not have to recheck ourselves at Nadi and will receive our bags in Sydney. The customer service staff said that we had been misinformed which was very disappointing and after my husband and i explained to them that this was our first trip to Fiji and we had big bags and we would appreciated it if they can check to see if it was a mistake of some sort. Fiji Airways customer Service said they couldn't do anything and were rude in their approach towards us. We were really disappointed and did not want any drama so we asked them if they can put us on a later connecting flight and were disappointed to know that there was no another flight late in the evening so sad and very disappointing our connecting flight was 7 hours earlier