on 12/29/2015, my fiance and I arrived at IAH (Bush) Airport 3 hours early for our flight, only to wait in a line that wrapped around the terminal. people were cutting in line, the attendants had no organization at all. We finally got to the baggage check area, where we were given our boarding passes (with 30 minutes until takeoff), paid for our checked bag, went to give it to the attendant, and she just looked at us and said "Y'all are cut off, you're going to miss your flight" (no apology, no empathy, or anything). We waited for over an hour for a manager, who never showed, tried to get on the next flight out, which was 3 days later so we couldn't do that, and tried to call customer service to get our money back, but were told since we didn't cancel before the 24 hours before our flight, that we would not be getting a refund. We eventually found out that they had FOUR baggage terminals down and had refused offers to use neighboring airlines' terminals (I found this out from someone who worked at the airport). Luckily, our bank reimbursed us the checked bag fee as well as the $2500 in tickets. We will NEVER fly American Airlines again. Horrible on absolutely every level.
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American Airlines
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