TAP Portugal review by Parvesh

The aircraft is extremely old for flights out of Toronto. Flying economy is claustrophobic at best in horribly uncomfortable seats. We paid for an upgrade to exit row and confirmed with gate agent and guess what, they changed the aircraft and we ended 2 rows behind. On top of that we had 4 pieces of luggage which cost us $880 CDN roundtrip to checkin. That is highway robbery. I would never fly this airline ever again. Furthermore the customer service is the WORST ever. We paid for "upgraded" seats to the middle of the exit row. Literally paid to sit in Row 25 only because the aircraft shown to us had availability in the exit row there. Confirmed with gate and wouldn't you know when we got on plane they changed the plane and we ended up 2 rows behind. Instead of fixing problem on plane, I had to call only to be redirected to send an email inquiry. Sent complaint March 22 and on May 1 no response. Called and finally my complaint was "expedited" only to be rejected because I got the row I asked for. Now you tell me who in there right mind pays to sit in Row 25? 2ndly, should a passenger be responsible when the airline is the one that changed their aircraft? They refuse to refund. Literally refuse. The absolute WORST experience I have ever had with an airline, I would stay away at all costs.