American Airlines review by Taylor

Scheduled a flight for my college commencement ceremony. After unexpected expenses from, ya know, the trash economy I cancelled the flights. No where did it say they were nonrefundable. I requested a refund and was denied. I called in to see if I could explain it all and the rep assured me this happens all the time and not to worry. Even gave me refund processing times. But it was denied again. They just keep implying I'm just out of luck. They gave me a flight credit but I explained my ID loses flight compliance soon and that since the expenses are ongoing (increased childcare costs) that I won't be able to use them before they expire AND that I booked this for a one-time event. They are a 6 Billion Dollar company and can't give me $800 back. I even asked for a partial refund. They are money hungry people that don't care even a little bit about their customers. They won't even listen.