American is pretty good, flown them twice- to/from Miami-JFK and from West Virginia to Charolette to LGA. Customer service was great, especially on the West virginia flight. So at Charleston Yeager waiting for the dash 8 to arrive and it got delayed for at least 3 hours because the propeller torque wasn't working. Upon asking the crew, They had to deplane the flight and switch the planes and try to make up the time. Still, the counter lady gave us free food and drink for the airport, and got me on a new connection with my baggage with no issues at ALL. Mechanics can fail but I wound up having a nice dinner in Charolette and got on a brand new A319 to LGA. All in all a good airline- I would recommend
5
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American Airlines
Overall Value for Money
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Recommend Airline