American Airlines review by Celest 2017-05-06

I arrived at the airport (Pearson airport in Toronto) with 1 hour and 45 minutes until my flight departed. Family circumstances (my grandfather is very sick) held me up. My lateness is my own fault, I fully acknowledge that. However, the way American Airlines employees treated me was awful and unacceptable. It was 4:00am so the airport was basically empty. I was the third person in line for baggage after quickly getting my boarding pass. I signalled one of the employees, who came over to speak to me. I informed her that I was running a bit late and asked if she could help get me through. She said "no" very rudely and bluntly, as if I was an idiot. Then she proceeded to lecture me quite loudly about being late. Then she told me, "you're done at this point", meaning I should give up and not try to make my flight. She then spoke to the people behind me in line and told them that they can just go ahead of me because I "arrived late and am done". It was extremely rude and embarrassing to be treated like this. When I went to speak to someone about getting on another flight, they did nothing for me. I ended up calling Canadian Airlines and booking another flight to avoid dealing with AA a