American Airlines review by elmer 2016-08-02

My husband and I have been waiting 35 years to take a trip to Europe. We arrived at the gate 2 hours in advance. When we went to get on the plane we were told we needed to check our bags due to the cabin already being full. I told the check in lady (Kathy Parks) that I would like to get my jewelry out of my bag. She grabbed the bag from me and refused to let me get my jewelry, from MY BAG! At this point my husband was a little peeved and went to grab the bag from Ms. Parks' hand, where she then became angry and told my husband and I that we were no longer getting on the plane. My husband and I began crying and pleading with the Ms. Kathy Parks telling her that we were sorry and that we were flying to Europe for the very first time and to PLEASE let us go. With a stone cold face, she replied "NO" and called security where we were then escorted out of the terminal. Kathy Parks at DFW Airport knows that she ruined our Anniversary trip and couldn't care less. On top of that we are out all of the money for airlines and the Oceania cruise we were suppose to be on. That woman deserves to be fired and due to American Airlines lack of help we will never fly them again. EVER AGAIN.