VietJet Air review by Jessica 2015-04-26

I booked a flight from BKK to HAN. When I got to the airport, I discovered that the flight time was changed to 2 hours earlier. Apparently, people who booked the flight before a certain date did not receive email notifications about the flight time change. There were no vietjet staff working so I had to wait 4 hours to get in contact with them. Not only were they unhelpful, they were extremely rude and didn't even apologize once about their mistake. They said that there would be no compensation for any of my previously booked hotels or any extra expenses incurred from staying an extra night in bkk. Obviously I was frustrated so I had a word with the manager. He said, "we are already doing you a favor by changing your flight to tomorrow without extra charge, my dear." I was SPEECHLESS. Then they said that if I wanted to seek compensation, I could contact vietjet headquarters at the Hanoi airport. He had his staff email Hanoi to let them know of our situation. When we arrived in Hanoi, the vietjet counter was closed. This is by far the worst customer service I have ever received in my life. DO NOT TAKE VIETJET.