American Airlines review by Linda 2014-10-11

Trip ID # 14890331 Austin, Tx to Oklahoma City on 10-8-14 with lay over in Dallas. Papa Gene recently [8-26] had shoulder replacement surgery and walks with a cane. He is s l o w to get from point A to B. Granny called after flight plan was arranged, to ask about wheelchair escort between gates at layover. Also requested seating such that inadvertent bumps to his arm would be minimized. Long story short, American did an amazing job for Papa! He was even taken from curbside check-in, to security and eventually, first on the plane! At Dallas, he'd never have made the long haul on his own and wheelchair escort was THERE ! At the culmination of the trip getting to OK City, escort was again there for the very l o n g jaunt to baggage claim. All this to say, they employees are a "treasure" as American staffers, having made this trip for Papa Gene more amazing than we'd imagined! Granny left him curbside, nearly in tears as I couldn't travel with him ~ I was sooo worried, imagining bad events. Thank you sooo much American Airlines, for the wonderful travel experience ! Papa makes the return trip on Oct. 26th ~ Granny has no qualms but that that leg of his trip will be super too !