American Airlines review by Keith 2016-11-11

More to my earlier review. The new changes in aircraft are demonstrative of the new AA philosophy, screw the customer. The AirBus 321's (emphasis on Air BUS) are loud, heavy on vibration, and with poorly designed seats in Business (I would never characterize them as First Class seats), they are narrow, hard, barely reclining and with no leg support, these are similar to the seats I flew on thirty years ago in Alaska Air Coach. The crew agreed this aircraft is a real decline even from those old ratty 757's. Worse are the re-configurated 767-300's with the 1-2-1 seating, that no longer allows married folks to sit together. Yes, there are middle seats, but they face away from each other, not great for trying to have a conversation. Finally, AA's new philosophy of giving pre-selected seats to their highest class members. Twice now, we have had our window/aisle seats given to others and be placed in bulkhead center seats. When we arrived to find the old configurated aircraft, they somehow could not explain why we could not have our nine-month ago selected seats back. It is always the computer did it, and there is nothing we can do about it. I need another option, as thirty years