American Airlines review by Jane 2015-11-22

Six hour flight delay for a two hour flight because of inadequate staffing, 3 1/2 of those hours were spent locked on board the plane waiting at the gate. I paid for a seat upgrade which I never got. I paid a $25.00 baggage fee and they lost my luggage. Rude staff and very poor customer service. If you choose this airline you may be in for an adventure but not the kind you will enjoy.