American Airlines review by Dayo 2017-04-16

My experience with American Airlines has given me a terrible experience and I as a first timer with AA I'm certain I will not return. We checked in our bags for our 3:10 pm flight around 11 am. We arrived to DC only to find out that our bags had been placed on another flight. There was no communication until we realized our bags didn't show up. I decided to call and file a complaint and was happy to speak with a gentlemen who told me to speak directly with the airport and file a complaint online. Needless to say I called Orlando Airport and spoke with a gentlemen at around 6:45pm only for him to hang up on me during my complaint. I was not yelling at the young man but was flustered that I checked in nearly four hours before my flight and my bag did not fly with me. Before the insensitive young man hung up on me he said its normal as if I should get over it. After he hung up I called again and asked for a supervisor. I spoke with Andrea only to have her yell at me and cut me off as I was sharing my concern. I had to let her know that she was just as rude as her employee. I can not believe the level o