American Airlines review by Haley

On June 13th I was scheduled to fly out of Orlando International Airport to LaGuardia at 8:27pm; after a few delays and little to no communication from your agents we were suddenly instructed to board as quickly as possible before the pilots became illegal to operate the aircraft. We were given a time frame for all passengers to board safely of 35 minutes which created complete chaos. Once boarded we left the gate, rode around for 40 minutes and then were told that the flight would not be leaving and that we were headed back to the terminal. Once back I rescheduled an indirect flight (I paid for a direct flight) which got delayed and then ultimately canceled. American offered me a $12 food voucher for my troubles. I eventually gave up and forked out another $480 to fly a different airline. I don’t understand how a large airline like American doesn’t have contingency plans for these eventualities. I am demanding a full refund round trip for my time and money wasted but have gotten no response. The agents were rude and obviously didn’t care about customer relations.