American Airlines review by Alicia 2015-11-17

My experience with AA at SDF was DREADFUL.Today was the first time I have ever sent my child on an airplane unaccompanied.We checked in,went through security,then went to the gate.It was a little after 7:00am.The flight was scheduled to leave at 7:15.The door was shut and there were no employees anywhere.We heard no pages or last call announcements.We knocked on the door multiple times.I tried to call the airline.I left my child at the gate while I went for help.When I returned there were two gate workers.She was crying bc they would not let her on the plane.P told her she missed the flight.She was particularly unpleasant, asking "IF THEY HAD SHUT THE DOOR IN OUR FACES?"?"DID WE SHUT THE DOOR IN YOUR FACE?"I said no.Then you weren't here on time.I asked please can she get on the plane.P said "DO YOU NOT UNDERSTAND ENGLISH? She missed the flight."We heard the other worker,twice,say to P,that she could try & call the plane.P said no.We were upset. P then said "YOUR TEARS ARE NOT GOING TO GET HER ON THE PLANE."She missed the flight.THE PLANE HAD STILL NOT LEFT THE GATE!I understand schedules and the need to be on time, but the flight was there for 20 minutes while we were belittled.