American Airlines review by Michael

I had to book an emergency flight due to the death of my father. It happened to be Super Bowl weekend and I was traveling to Arizona where the Super Bowl was being held. My ticket number 0012367156748 booked January 29th 2023. My ticket was 382.00 oneway. I applied for a refund for bereavement flight and was turned down. The reason I was given, and I quote"Our current pricing allows us to offer the lowest available fare anytime a customer books a reservation for any reason. To continue providing our customers the best fares we don't have a separate pricing for bereavement fares." I tried calling customer service to get an exception considering it was Super Bowl weekend. It cost me 877.00 round trip from Illinois to Arizona. That is absurd! No one answers at customer service for days on end. I will never fly Amercian Airlines again.