This trip was canceled due to Covid, understandable. At first, everything was fine, promised a refund immediately upon contacting them. A week goes by, they send an email with a reference no. regarding said refund. Eleven days later they send two vouchers for 120.00 less than I paid for the tickets. I call, they refuse to let me talk to a supervisor, tell me they don’t refund tax, but it was really upgrade charges. My credit is going to make me whole, I am going to post my story everywhere. Liars and thieves, don’t trust them to fly your cat.
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TAP Portugal
Overall Value for Money
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Seat and Cabin Space
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Customer Service
In Flight Entertainment
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Baggage Handling
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Check-in Process
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Meals and Beverages
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