American Airlines review by Ruth 2017-04-16

NEVER FLY AA: Before the hopeless merge I had access to US Airways lounge and I get class upgrades regularly. I had hefty miles. I was promised by US Airways that my miles will cross over. Since the merge I have flown AA minimum of 7 times. I try so much to fly AA instead of other Airline but today I got the worst treatment imaginable. I am Left at Chicago Airport for a 6hrs layover. Now when I was Using the ticket I never saw 6hrs layover. I was taking off from a city with different time zone from two other cities I was traveling to so how can I figure out at a glance view that I have 6hrs layover at Chicago by 12midnight ? It's a trick people. US Airways always tell you the sum of hours layover you'll have but AA want to deceive you. Why route me from California to Phoenix then Chicago when there are flights to NY from Phoenix ? The worst are the repsentatives, on the phone and on ground