Passenger Review
American Airlines review by Cloie 2016-09-28
3 / 10
27 September, 2016 by ar
I flew with American Airlines recently on September 7th, 2016 and I immensely regret the decision to fly with this airline. They were absolutely atrocious and unprofessional in every sense of the word. I was scheduled to fly from JFK (New York) to Edinburgh, Scotland on the evening of the 7th. I was flying with a support animal, as I have severe anxiety secondary to traumatic events. Bringing a support animal on an international flight is much easier said than done as a plethora of paperwork must be obtained, including vaccination records and veterinary treatments that are all time sensitive (you have 48 hours to enter the country once your papers are endorsed by the USDA). All together, I spent upwards of $800 to ensure that my dog could accompany me on that flight, something I would not have done if it were not absolutely necessary. That being said, I was not allowed to board withy dog due to a misunderstanding amongst AA staff, missed my flight, was denied help with accommodation by AA and was then told by the Scottish Boarder that it was a mistake made by AA. I have since filed a claim, as have the Scottish Border Patrol and it was been 16 days with no word from AA.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline