Passenger Review

American Airlines review by AM 2016-05-20

9 / 10

19 May, 2016 by ar

Business Class

When you fly a lot eventually something will happen out of the ordinary. My flight from MIA to Santiago, Chile had a mechanical so a couple of hours before the 10:45 pm flight time they decided to fly the next morning. I was in business class and am ExecPlat FF level which probably made a difference but they were great. Booked me a top floor suite at a nearby hotel and the daytime flight the next morning was great. Everyone I dealt with was tops not to mention I much prefer flying during the day rather than red-eye, flat bed or not. Five stars to AA.

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American Airlines

American Airlines

Overall Value for Money

5

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline