American Airlines review by Alma 2016-09-06

Flight was on time and comfortable. Staff were not very polite or helpful. On outward journey to JFK we had NO choice at all with regard to the meal - everyone was served vegetable curry (hate curry) and received a small snack before we landed (awful). Did have a choice on our return journey (pasta or chicken & rice) but not very appetising and just a yoghurt, cake and muffin before we landed. Return flight was freezing for at least 2 hours - complained but no extra blankets were available. Thought I'd booked with British Airways and not American Airlines but had hoped that the staff, service, drinks, food and snacks would have been of the same standard (but NO!) so was disappointed at the overall experience. I will NOT be flying with American Airlines in the future and will not recommend to others. Shame - should have been an exciting flight with my family of three generations), some taking their first long haul flight.