Passenger Review

American Airlines review by S

3 / 10

23 November, 2017 by

Economy Class

Booked a seat, Oh no a ticket on the plane it was not a seat as I was told, even though you have to pay to get a better seat its just still a ticket. Ordered Vegetarian for my daughter for return flights as she does not eat meat. On the way over they told her nothing was ordered and were the most rudest people to her about it, they offered her nothing to eat as an alternative and told her go and complain about it!!! So I there called the office and let them know of their staff's rudeness and that on a 15 hour long haul flight she was starving!! They ensured me that they had it arranged for the return flight and I also upgraded her seat to give her an exit row seeing she is tall to give her more leg room. Yes the meal this time was correct, the staff though were the same rude people, must be a trait for AA. But her seat was broken, Yes Broken, they offered her no where else to move told her once again go complain, she ended up laying on the floor in front of the ext row to try and sleep on the once again 15 hour long haul flight back, so to you AA I would never in my wildest dreams if it was even FREE fly your out of touch airline or ever recommend you to anyone. I have since read so many bad reviews that I wished I had read before making the booking. It was a special trip for my daughters birthday to NYC to see her sister. Your Customer service is the worst she had ever encountered in her life she said, you should maybe put some money into training your staff on if they are having a bad day which seems to be every day do not take it out on your paying customers.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline