American Airlines review by Jessie 2014-04-17

Rude counter personnel did a terrible job at upgrading me and my spouse to business class, despite my willingness to pay up to full ticket difference (meaning I was willing to pay the full pop). Rather than providing the different options to travel on business, the employee was fixated on the fact that our tickets were allegedly not upgradeable, which was incorrect, as I was able to upgrade to business on the outbound flight. Even after showing the employee the receipt for the upgrade, the employee remained confused about that and unapologetic. I normally fly business outright, but had not initially considered it for the very short flight with AA. Once I realized that economy in AA is truly no frills and was able to upgrade on the outbound flight, I was willing to pay up to full price for the return flight in the best class available. This is the first and last time I am flying AA.