American Airlines review by Maxi-Ann 2017-07-22

Got to the airport and realized that my Chinese husband and his parents needed to complete the EVUS registration before being able to get on their flight to the US. We had not heard of this before getting to the counter to check-in. Unfortunately, filling all that information out for 3 people, took almost 2 hours, and we were told we would miss our flight because check-in would end in a few minutes. So, we needed to get the next flight. I said, okay, "let's see what the next flight situation is." Fortunately, things looked good to get on the next flight, but only for my family members who were Chinese. I was a US citizen, so I could not be put on the next flight. If I missed the scheduled flight, it would be my fault because I didn't have a visa issue like my in-laws. Are you serious? I am helping them fill-out all that information, which needs to be completed in Chinese and English, and I'm just supposed to leave them to it? Do not fly American if you are not a US citizen or have non-US citizens in your family. I was forced to leave my family and all my stuff to catch my scheduled flight. It was the most distressing travel experience I have ever had. AA is not family oriented.