Vueling review by Julie 2015-08-12

Terrible terrible terrible - never again! I flew from Barcelona to London Gatwick one Sunday evening. When I arrived at the gate, we were told that the flight was delayed (no reason was given) and we would receive an update in an hour. Two and a half hours later, we still hadn't received an update and staff were nowhere to be seen. Some poor guy who worked for the airport was fielding questions from irrate passengers but as he didn't work for the airline, he couldn't really help. I heard that when he tried to contact Vueling for an update, they said 'not our problem'. The flight set off over 3 hours late and no complementary refreshments were provided, despite Vueling staff (when they eventually turned up to board) saying that delays over 3 hours warranted this. I arrived back in the UK after midnight so the only way to north London was by taxi which cost £111. I got home at 2am. I logged a complaint on my return for which I received a (sub) standard response not even acknowledging the points I raised. All subsequent emails have since been ignored. That was my first trip with Vueling and definitely my last.